Shipping Policy

We are committed to delivering your order accurately, in good condition, and on time. Please note our shipping policy as follows:

We make our best efforts to ship each item in your order within 2 to 4 business days for anywhere in Bangladesh. However in some cases, we may take longer, up to 6-7 working days, to ship the order as we may have to procure it from some other stores
We ship on all week days, excluding public holidays
Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies
While we shall Endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability

Terms and Conditions may change

Since SensoUae may revise this agreement at any time, you should visit this page periodically to review the terms of your use.

Exchange Policy

SensoUae exchange policy allows you to exchange any product purchased online within 3 days of receipt You will only have to make sure that the product is unused and its original invoice, condition, tags, and packaging are carefully preserved.

Ordering Policy

• SensoUae Home Service is only available for articles which are shown in stock on our website 
• You can order as much as you want for SensoUae Home Service
• All Orders, booked and paid for, cannot be cancelled.
  
• Terms & Condition of service apply
• For Order related queries, please contact Customer Service

Claim Policy

• SensoUae products are manufactured with the utmost care and stringent quality control is always maintained. However, despite this high quality assurance, there can be few odd defective ones among the millions we manufacture and sell
• In case you find a manufacturing defect in the product purchased, kindly contact Customer Service
• We provide 100% replacement for major manufacturing defects, if the concerned product is brought to our store within 10 days from the date of invoice
• Claims are entertained only against manufacturing defects and admissible when shoes have been appropriately used. All minor defects will be considered for repair first and not replaced

 General Terms & Conditions for Exchange/Claims

• All articles being returned for exchange/claim must be accompanied by original Invoice
• No warranty/guarantee/exchange for articles purchased on discount or during sale period
• Articles / Product sold under any promotional scheme including but not limited to discount coupons / gift coupons issued under any promotional scheme of BIL or any third party will not be eligible for exchange & Claim/Refund.
• For exchange/claim, please contact Customer Service
• For Exchange or Claim, it is mandatory to have the article inspected by the store and to return the article to our stores, upon approval of exchange/claim
• SensoUae will only offer a replacement against any merchandise available at the store, at the time of the exchange/claim being made
• Replacement against exchange/claims will be subject to availability of the same product. In case, the same product is not available at the store, then replacement will be adjusted against subsequent purchase at the same store
• The value of the replaced merchandise will be equal to the original purchase price of the exchanged/claimed article, as mentioned in the Invoice, irrespective of the current price of the exchanged/claimed article, at the time of the exchange/claim being made
• If the value of the replaced article is less than the original value of the exchanged/claimed article, there will be no cash refund or credit note issued
• If the value of the replaced article is more than original value, the store will recover the difference in cash against the sale
• Exchange/Claims will be entertained at stores till 5 P.M. only. (Please check store closure days prior to your visit)